Support & legal

Digital Access Policy

Last updated: May 25, 2026

1. Digital-First Delivery

Unless a product page clearly says otherwise, products and services on this site are delivered digitally. There is no physical shipping for digital reports, downloads, templates, protected resources, courses, memberships, or advisory services.

The existing page URL may still include shipping-policy for continuity, but the policy applies to digital delivery and access.

2. Delivery Methods

Depending on the offer, delivery may happen through one or more of these methods:

account or member dashboard access;
protected page access;
downloadable files;
course or formation access;
email delivery or confirmation;
booking or advisory instructions;
another digital method described on the product or service page.

3. Timing

Many digital products are intended for immediate or near-immediate access after successful payment or registration. Some services, custom work, advisory sessions, workshops, or manual reviews may require scheduling, confirmation, preparation, or manual onboarding.

If a specific product has a different delivery timing, the relevant product, checkout, or service page controls.

4. Account And Protected Access

Some products require an account, login, membership, course enrollment, or protected access permission. You are responsible for using the correct purchase email and keeping login details secure.

Paid access is for the buyer’s personal or internal business use unless the product page or written agreement says otherwise. Sharing accounts, access links, protected resources, downloads, or course materials with unauthorized users is not allowed.

5. Access Problems

If you do not receive access, cannot log in, cannot download a file, or believe access was not granted correctly, contact support@julienflorkin.com. Include the purchase email, order reference if available, product name, and a short description of the issue.

The normal first remedy is to restore access, resend instructions, correct the account, or provide an alternative delivery method where reasonable.

6. Physical Products

At this time, the site is digital-first. Physical products are not shipped unless a specific product page clearly states that a physical item is being sold. If physical products are offered in the future, shipping costs, delivery areas, delivery timing, carriers, customs, and return conditions will be stated separately.

7. Refunds

Delivery and access issues are handled under this policy and the Return and Refund Policy. Technical access problems should be reported to support first so access can be restored where possible.

8. Related Policies

Contact. For general, legal, or privacy questions, contact info@julienflorkin.com. For product access, account, technical, delivery, or refund support, contact support@julienflorkin.com.

Legal entity. LiveSearch SRL, Rue Lairesse 32, 4020 Liege, Belgium. Company/VAT number: BE0534.915.210.