Support & legal

Privacy Policy

Last updated: May 25, 2026

1. Data Controller

The data controller is LiveSearch SRL, Rue Lairesse 32, 4020 Liege, Belgium. Company/VAT number: BE0534.915.210.

For privacy questions or rights requests, contact info@julienflorkin.com. For account, delivery, access, or technical support, contact support@julienflorkin.com.

2. Personal Data We May Collect

Identity and contact data, such as name, email address, company name, billing details, and support messages.
Account data, such as login details, password reset activity, membership status, course progress, protected-content access, and download history.
Order and payment-related data, such as products purchased, invoices, transaction references, tax/VAT details, refunds, renewals, and subscription status. Payment card data is normally handled by payment providers rather than stored directly by us.
Usage and technical data, such as IP address, browser, device, approximate location, pages visited, cookies, language preferences, referring URLs, order attribution data, analytics events, and security logs.
Marketing data, such as newsletter subscription preferences, email engagement, and consent records.
Client/advisory data, such as information you choose to share in forms, calls, worksheets, reports, support requests, or consulting discussions.

3. Why We Use Personal Data

To operate the website, accounts, protected pages, downloads, courses, memberships, checkout, and customer support.
To deliver digital products, reports, templates, courses, memberships, and advisory services.
To process orders, payments, invoices, tax records, refunds, renewals, and access rights.
To respond to questions, troubleshoot access problems, prevent fraud, protect the website, and enforce our terms.
To send service messages, purchase confirmations, account notices, support replies, and, where allowed, marketing communications.
To understand website performance, improve content, measure campaigns, and make the site more useful.
To comply with legal, accounting, tax, and regulatory obligations.

4. Legal Bases

Depending on the situation, we rely on one or more of these legal bases: performance of a contract, legitimate interests, consent, compliance with legal obligations, and, where relevant, steps requested before entering into a contract.

Examples: we use account and order data to deliver purchases; invoice and tax data to comply with legal obligations; security logs to protect the website; and newsletter data based on consent or applicable marketing rules.

5. Cookies And Tracking

The site uses cookies and similar technologies for essential site functions, accounts, cart/order behavior, protected access, security, translation preferences, performance, analytics, and order attribution where enabled. See the Cookie Policy for more detail.

6. Service Providers And Processors

We may use service providers for website hosting, WordPress functionality, ecommerce or membership access, payment processing, email delivery, analytics, security, translation, backups, forms, support, and business administration. These providers process data only as needed for their service and according to their own privacy and security terms.

Current or possible systems may include WordPress, Elementor, WooCommerce or ecommerce components, MemberPress or membership/course components, payment providers, email/newsletter tools, analytics or advertising tools, GTranslate, performance/security tools, and hosting providers.

7. International Transfers

Some providers may process data outside Belgium or the European Economic Area. When this happens, we rely on appropriate safeguards where required, such as adequacy decisions, standard contractual clauses, provider data-processing terms, or other legally recognized transfer mechanisms.

8. Retention

We keep personal data only as long as needed for the purposes described above, including account access, support, legal, tax, accounting, security, dispute, and business record needs. Order, invoice, and tax records may be retained for legally required accounting periods. Support and account records are kept as long as reasonably needed to provide service and protect legitimate interests.

9. Your Rights

Subject to legal conditions, you may request access, correction, deletion, restriction, portability, objection to processing, or withdrawal of consent. You may also unsubscribe from marketing emails using the unsubscribe link or by contacting us.

To exercise privacy rights, contact info@julienflorkin.com. We may need to verify your identity before acting on a request.

10. Complaints

If you believe your data rights have not been respected, please contact us first so we can review the issue. You may also contact the Belgian Data Protection Authority or another competent EU supervisory authority.

11. AI-Assisted Work

Some content, reports, analysis, drafts, templates, workflows, or support materials may be prepared with AI-assisted tools. Final responsibility for verifying, interpreting, applying, and relying on the information remains with the user or client. Do not submit confidential, sensitive, regulated, or third-party data unless the relevant service explicitly allows it and appropriate safeguards are agreed.

12. Changes

We may update this Privacy Policy as the website, products, services, legal requirements, or tools change. The updated date above shows the latest version.

Contact. For general, legal, or privacy questions, contact info@julienflorkin.com. For product access, account, technical, delivery, or refund support, contact support@julienflorkin.com.

Legal entity. LiveSearch SRL, Rue Lairesse 32, 4020 Liege, Belgium. Company/VAT number: BE0534.915.210.