Julien Florkin Business Strategy Technology

Return and Refund Policy

Return and Refund Policy

Last Updated: January 18, 2024

1. General Overview

This Return and Refund Policy applies to all purchases made on JulienFlorkin.com, encompassing digital products, advisory services, and AI-assisted services. We commit to compliance with applicable consumer protection laws and e-commerce regulations, ensuring a fair and transparent process for our users.

2. Digital Products (eBooks/PDFs)

  • Refunds: We generally do not offer refunds for digital products once purchased and delivered, due to their digital nature. However, in exceptional cases such as incorrect purchases, a refund request may be considered if made within 24 hours of purchase.
  • Issues: For technical problems with accessing or downloading a product, please contact our support team within 7 days of purchase. We aim to respond to all queries within 48 hours.

3. Advisory and Consulting Services

  • Cancellation Policy: Clients may cancel their service appointments up to 7 Days before the scheduled time. Late cancellations may incur a cancellation fee. Refunds, where applicable, will be processed to the original payment method.
  • Refunds for Services: If you are dissatisfied with the service provided, please contact us within 7 days of service delivery. Refund requests will be evaluated on a case-by-case basis, considering the nature of the service and client feedback.

4. AI-Assisted Services

  • Trial Period: Select AI-assisted services may come with a trial period, clearly specified at the time of purchase. You may discontinue the service during this period without charge.
  • Subscription Services: Subscriptions can be cancelled at any time; however, refunds are not available for the period when the service was active. Users will be notified prior to subscription renewals.

5. Disclaimer

The contents of JulienFlorkin.com, including all articles, are for informational purposes only and are provided “as is” without any warranties. JulienFlorkin.com shall not be liable for any decisions made based on the information provided on the website. Our liability is limited to the maximum extent permitted by law.

6. Contact Us

For queries regarding our Return and Refund Policy or any other concerns, please Contact Us. We strive to respond to all inquiries within 48 hours.

7. Policy Modifications

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our website.

8. Jurisdiction and Governing Law

This policy shall be governed by the laws of Belgium, without regard to its conflict of law provisions.

9. Acknowledgment and Agreement

By making a purchase on JulienFlorkin.com, users acknowledge and agree to the terms set forth in this Return and Refund Policy.

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